How Fluvium handles customer information.

Information We Collect

We collect the information needed to operate the Fluvium storefront, process orders, provide customer support, and improve the shopping experience.

This may include your name, email address, phone number, shipping and billing address, order details, account preferences, product selections, cart activity, support messages, and payment confirmation details. Payment card data is handled by our payment providers and is not intentionally stored by Fluvium.

How We Use Information

We use customer information to accept and fulfil orders, confirm purchases, arrange shipping, process returns or exchanges, respond to support requests, prevent fraud, maintain site security, and send service-related updates.

If you choose to receive marketing messages, we may send product drops, restock alerts, campaign updates, and Fluvium content. You can unsubscribe from marketing messages at any time.

Cookies And Site Analytics

Fluvium may use cookies, local storage, analytics tools, and similar technologies to keep the cart working, remember preferences, understand storefront performance, and improve product discovery.

You can control cookies through your browser settings, but blocking certain cookies may affect checkout, account, or cart functionality.

Sharing Information

We only share information with service providers who help us run the store, such as payment processors, shipping carriers, fulfilment partners, email tools, analytics providers, fraud-prevention vendors, and customer support systems.

We may also disclose information if required by law, to enforce our terms, protect customers, investigate abuse, or complete a business transfer such as a merger or acquisition.

Data Retention And Security

We keep information for as long as needed to provide services, maintain business records, meet legal obligations, resolve disputes, and improve the storefront.

We use reasonable technical and organisational safeguards to protect customer information. No online system is perfectly secure, so customers should also protect account credentials and notify us about suspicious activity.

Your Choices

Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of certain personal information. You may also object to some processing or withdraw marketing consent.

To make a privacy request, contact us at info@fluviumwear.com. We may need to verify your identity before completing certain requests.

Children's Privacy

The Fluvium storefront is intended for customers who can legally make purchases or who shop with parent or guardian involvement. We do not knowingly collect personal information from children under 13.

Updates To This Policy

We may update this Privacy Policy as the storefront, products, services, or legal requirements change. The latest version will be posted on this page.