FREE SHIPPING ON ORDERS OVER RS.1000

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
1) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
2) Any item that is returned more than 30 days after delivery

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then we will issue a coupon code for then same amount of value which can be used to purchase any other item on our store.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an emailinfo@fluvium.co and send your item to: #403, 22nd Cross, 2nd Sector, HSR Layout, Bangalore, 560102, Bangalore, KA, 560102, India.

SHIPPING
To return your product, you should mail your product to: #403, 22nd Cross, 2nd Sector, HSR Layout, Bangalore, 560102, Bangalore, KA, 560102, India. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Rs.5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.